Goals
You recognise conflicts at an early stage and know how conflicts naturally develop. As a leader, you deal with conflicts confidently and actively, can address 'hot topics' and maintain your composure. As your ability to deal with conflict grows, you create the basis for genuine cooperation and improved relationships in the longer term. In addition, you will acquire valuable skills to mediate between disputing persons.
Contents
- My conflict style: need for harmony vs. argument culture
- How do conflicts arise in the first place?
- Bullying, absenteeism etc: recognising conflict symptoms
- Escalation of conflicts
- Hot and cold conflicts
- Developing conflict skills and awareness
- Keeping one's composure, finding the words to save oneself in the face of reproaches or attacks
- Argue with style: helpful discussion tools for solution-focused discussions
- Tools for mediators
Participants
Managers who want to use conflict as an opportunity. For companies and individuals.
Duration
2 days