Goals
You learn to criticise in a constructive way: You find a conversation starter and clearly describe what bothers you and what it does to you. You deal confidently with defensive reactions, steer towards the solution and conclude the conversation positively. Your benefit: You promote insight and understanding instead of resentment and resistance.
Contents
- Finding courage, tackling problems, seizing opportunities.
- Key points and pitfalls when criticising
- Watch out defensively! Sensitive reactions to criticism
- Who is allowed to criticise whom? How to address difficulties with your own boss or with clients?
- Finding simple language and the right tone
- Setting yourself apart - communicating what you don't want to do
- How can you motivate someone to change their behaviour?
- Keeping a calm attitude even under pressure
Participants
Anyone who wants to work and live better with others: Leaders, team members, service providers with customer contact, team athletes, band musicians, relationship partners, all people who want to invest specifically in their personal development and social skills.
Duration
1 day